Sarfowaa Duncan is an Author, Change Expert, Customer Experience, Learning Development & Training Consultant, for some renowned companies and organisations across Ghana not limited to GCB Bank, SSNIT, Robert & Sons Opticals, Ghana Free Zones Authority, Anita Hotel, MDF West African & MasterCard Foundation.

She is an IAPPD-UK Accredited Trainer, Facilitator, and Coach with a wealth of experience in Performance Management, Training Advisory, and Continuous improvements, as well as Customer Experience & Enablement.